FAQ's

1. What is the delivery time for UK orders?
We offer free UK mainland delivery within 5 working days.

 

2. Do you ship internationally?
Yes, we do! For international shipping rates and delivery times, please contact us directly.

 

3. Can I place a bulk order?
Absolutely! If you're interested in a bulk purchase, please reach out to us for special pricing and arrangements.

 

4. Are the items shown inside the bag included?
No, any items displayed inside the bags in our photos are for illustrative purposes only and are not included with your purchase.

 

5. What is your return policy?
We offer a 14-day refund policy for unopened and unused items. The buyer is responsible for return shipping costs. Please contact us to initiate a return.

 

6. Are the bags made from real leather?
No, our bags are made from high-quality faux leather, combining durability with an elegant finish.

 

7. How do I care for my bag?
To keep your bag looking its best, wipe it down with a soft, damp cloth. Avoid prolonged exposure to direct sunlight or water.

 

8. How can I contact you if I have more questions?
Feel free to contact us on social media, email us at dutybags@gmail.com or use our contact form on the website. We’re always happy to help!